SERVICE DEFINITIONS

There are four (4) ways to request service with Elite Service Experts which are defined herein:

Contract Service:
Contract service requests are for services requested to be performed more than once during the term of the agreement. For example, pressure washing quarterly over the next year. These services contain a scope of work and a schedule that’s mutually agreed upon. Compensation is billed as a flat fee for the service. Billing will occur at the beginning of the month the service is scheduled to be performed OR upon completion of the service as mutually agreed upon. NOTE: Contract pricing can take up to 2 weeks to complete or longer depending on the job and material requirements.

Proposal Service (AKA Quote):
Proposal service requests are for services requested to be performed once. These services contain a scope of work and schedule mutually agreed upon. Compensation is billed as a flat fee for the service no matter how much labor and materials are put forth to complete the service. Billing will occur upon completion of the service. Progress billing could apply for larger projects that extend beyond 30 days. Progress billing is billed based on a percentage of the job that is completed and material purchased. NOTE: Proposal pricing can take up to 2 weeks to complete or longer depending on job complexity and material requirements.

Time and Material Service (AKA T&M):
Time and Material requests are for services requested to be performed once and usually requires immediate attention. These services contain a description of work to complete on a schedule that’s mutually agreed upon. Compensation is billed based on the number of labor hours used to provide service at an agreed upon rate or standard service rate plus any material cost and mark-ups associated. Billing will occur upon completion of the service. Progress billing could apply for larger projects that extend beyond 30 days. Progress billing is billed based on a percentage of the job that is completed and material purchased.  NOTE: T&M services is the best way to go when time is of the essence. T&M services can, in some cases, be scheduled and completed within 24 hours’ notice.

Not To Exceed Service (NTE, or “T&M with Limits”): NTE requests are for services requested to be performed once and don’t require immediate attention. These services contain a scope of work and schedule mutually agreed upon. Costs are simply an estimation and are not firm and fixed like Contract or Proposal Services. Compensation is billed based on the number of labor hours used to provide service at an agreed upon rate or standard service rate plus any material cost and mark-ups associated. Because an NTE is simply and estimate, it is possible for the overall cost of the job to come in less than or more than the estimate based on job conditions, unforeseen circumstances, etc. If the job is close or appears that it may go over the NTE, the job will be put on hold until approval for an NTE increase is given in writing. If no approval is given, the job will be billed for the labor hours and material used up to that point. Billing will occur upon completion of the service OR upon not receiving approval to increase the NTE. Progress billing could apply for larger projects that extend beyond 30 days. Progress billing is billed based on a percentage of the job that is completed and material purchased.  NOTE: NTE pricing can take a week to complete or longer depending on job complexity and material requirements.

Please contact our Service Team at service@elite.gs or at 916-568-1400 if you have any questions regarding these definitions..

LABOR RATES FOR SERVICES ORDERED
Hourly labor rates and material mark-ups are subject change to without notice at any time. Please contact our Service Team at service@elite.gs or at 916-568-1400 with questions regarding current service rates.  There is a minimum service call charge of two (2) hours of labor.  Hourly rates are billed in half-hour increments.

Per California Labor Law CA DLSE 46.2 and CA DLSE 46.3, Elite must pay technicians for time spent driving to and from job sites and/or time spent to drive to and from local vendors for job materials. Therefore, Elite will charge this “paid time” to the customer when applicable.

EMERGENCY SERVICE RATES
Normal operating hours are Monday through Friday, 7:00am Pacific time to 4:00pm Pacific standard time excluding Elite recognized holidays.  Service requested after normal operating hours, weekends and Elite recognized holidays will be charged emergency service rates. Additionally, Emergency Calls during normal operating hours which require immediate attention and pulling technicians from previously scheduled service calls will also be charged the current emergency service rate. Hourly emergency service rates and material mark-ups are subject change to without notice at any time. Please contact our Service Team at service@elite.gs or at 916-568-1400 with questions regarding current emergency service rates.

90 DAY WARRANTY

Elite Service Experts, Inc., hereinafter referred to as “Elite”, warrants all service repair work against defective workmanship for a period of 90 days from the job completion date. Additional coverage for up to 24 months may be available for an additional price. Please contact our Service Team at service@elite.gs or at 916-568-1400 for more details. Depending on the repairs, a Preventive Maintenance agreement may be required to maintain warranty status.

This warranty is extended to the Owner or Owner’s Agent named in our Service Agreement and/or Work Order and is not transferrable. If a manufacturer’s warranty exists on materials or equipment installed, and failure of such materials or equipment occur after 90 days, Elite will only charge for the time/labor to facilitate the replacements of such warrantied material or equipment as well as any time/labor necessary to replace and install. To obtain service under this limited warranty, Owner or Owner’s Agent must give written notice to Elite identifying the original work performed, the date of job completion, and the nature of the problem. Such written notice shall be given to Elite at service@elite.gs or by mail at 725 Del Paso Road, Sacramento, CA 95834.

This limited warranty covers and includes any special terms specified in the plans, specifications and/or contract documents for the project identified in our Service Agreement and/or Work Order. This limited warranty does not include: (1) Items that have been subjected to accident, misuse and abuse including damage resulting from lack of Owner or Owner’s Agent maintenance or damage from ordinary wear and tear; (2) Items that have been modified, damaged, altered or worked on by anyone other than Elite; (3) Items that have been altered or damaged by acts of Nature; (4) Items furnished by the Owner or Owner’s Agent for installation; (5) Existing items that are moved or reinstalled; (6) Deviations that commonly arise such as minor concrete , stucco, plaster or drywall cracking; minor stress fractures in drywall due to drying lumber; warping, shrinking and deflection of wood; shrinking and/or cracking of grouts, caulking and fillers; discoloration of any surface due to exposure to weather and sunlight; (6) Service requested and performed which contradict Elite’s initial service recommendations provided upon the initial assessment of the job.

NOTICE TO OWNER OR OWNER’S AGENT:  Under no circumstances shall Elite be liable for injury to any person or damage to any property whatsoever by virtue of this warranty or otherwise. Under no circumstances shall Elite be liable for any incidental, secondary, indirect, consequential, special or other damages of any nature arising out of the use of or inability to use as a result of a defect in the work performed or the materials and/or equipment installed by Elite. All terms outlined herein as subject to change without notice.

PAYMENT

For New Customers:
To establish an account, the first service performed must be paid immediately upon completion.

For Current Customers with Established Accounts:
Accounts not paid within 30 days of the date of the invoice are subject to a 1.5% monthly finance charge (18% APR).

CREDIT CARDS

Credit cards are accepted with an additional 3.5% processing fee.